General Terms and Conditions for Purchase from Kubang AB
Last Revision 20230920
These general terms and conditions ("Terms") govern the use of our online store, as well as orders and all agreements between Kubang AB ("Seller") and companies that purchase from us ("Customer").
- Order and Contract
1.1 The Customer places an order by adding items to their shopping cart, making a payment, and confirming the order.
1.2 A contractual relationship is established only when the Seller confirms the order and sends an order confirmation to the Customer via email.
1.3 The Seller reserves the right to reject an order or to change the terms of an order, for example, in cases of obviously incorrect prices or technical issues.
1.4 An order is binding and will be promptly shipped from Kubang AB's warehouse. Returns are not accepted.
1.5 Our standard delivery times are 3-5 days. Note! Orders placed on weekends will be shipped no earlier than the following Monday.
1.6 If delays in delivery occur (without us having notified you of an extended delivery time), you should contact us at the email address: ordersupport@kubang.eu - Prices and Payment
2.1 All prices are quoted in the currency specified via the online store or a quotation and are exclusive of VAT and any other applicable taxes or fees.
2.2 Prices are normally changed once a month, but Kubang reserves the right to change prices without notice depending on exchange rates and/or altered prices from the supplier.
2.3 The Customer is responsible for paying all applicable prices and fees for ordered items.
2.4 Payment can be made through the payment methods specified on the online store. The Seller reserves the right to require specific payment methods and to request additional information from the Customer as needed. The Seller has the right to conduct a credit check on the customer in connection with an order.
2.5 In the case of invoicing, it is handled by Svea Bank, and all payment must be made to Svea Bank and its designated account numbers. The product remains the property of Kubang AB until full payment is received. Payment must never be made directly to Kubang AB. If it happens, Kubang AB is entitled to charge an administrative fee of currently 249 SEK plus any fees from Svea Bank. A reminder fee of 120 SEK is charged for late payment and first reminder.
2.6 All customers are credit checked by Svea Bank, which has the right to deny credit to a customer. The Customer can then pay for products in advance to Kubang AB's bank giro. After approved credit, payment terms are 30 days net.
2.7 For orders under 2,000 SEK excluding VAT, a handling fee of 75 SEK plus VAT will be added. - Technical Support
KKubang provides technical support to partners and sales support via phone or email for all products in its range. The partner is obliged to inform the end customer that they are expected to turn to the partner who has sold the product for support. Should Kubang perform more extensive work (e.g., product configuration) or work at the customer's site, Kubang is entitled to compensation according to the current price list for each started half-hour. - Handling of a Defective Product within the Warranty Period
RMA is counted as manufacturing defects within the warranty period for each product. Items arriving at Kubang's warehouse without an RMA number will be returned. An RMA must be reported in writing via email to the Seller to obtain an RMA number. The RMA must be returned to Kubang AB within 7 days to the address specified in connection with the RMA number. The return must include a reproducible error description attached to the product. Clearly mark the package on the outside with the RMA number. During troubleshooting, the product will be reset to factory settings.
The product is replaced with a repaired or new product of the same model. If the product is faultless, it is returned, and Kubang has the right to invoice a troubleshooting fee of 450 SEK plus return shipping cost. The Customer has no right to request credit on RMA. - Product Buyback
Never return a product without an RMA number; these will be returned. Sold and delivered products cannot be returned. If the Customer wishes to return an ordered and delivered order for specific reasons, a maximum of 75% of the order value will be credited, and the Customer will bear the return cost. Buybacks must occur within 14 days from delivery. All items must be returned in unbroken original packaging, including the RMA number to the address indicated in your approved RMA document. - All our contractual relationships will be governed exclusively by Swedish law.